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                      |     Messenger 
                        taps social nets 
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                                  It 
                                    often ends up that the information you need 
                                    is just beyond your immediate reach, but probably 
                                    sits at the ready in the mind of an unidentified 
                                    friend of a friend of a friend. Extending 
                                    the capabilities of ubiquitous communications 
                                    tools like instant messaging and email could 
                                    make that information easier to come by. 
                                    Full 
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